By Doug Ward

The fog that settled on the Lawrence campus Monday morning seemed all too fitting.

Classes officially resumed after an extended spring break, but Jayhawk Boulevard was mostly empty, as were the buses that passed by. Faculty and students alike ventured into a hazy online learning environment cobbled together with unseen computer chips and hidden strings of code. Even the most optimistic took slow, careful steps onto a path with an uncertain end point.

Trees and empty sidewalk on foggy Jayhawk Boulevard
A view east along Jayhawk Boulevard from near Marvin Hall.

We’re all feeling disoriented in this virtual fog, and it’s especially important for instructors to keep students in mind. Many of them had already been trying to maneuver through the seemingly amorphous landscape of college after relying on a highly structured school routine for much of their lives. Now even the loose structure of campus life has been yanked away.

We can’t change that, but there are some things we can do to help students succeed in the shift to online learning. None of it is difficult, but all of it will be important in helping students adjust.

Create some structure. One reason those of us at the Center for Teaching Excellence, the Center for Online and Distance Learning, and Information Technology have been stressing the use of Blackboard is that it provides a familiar landscape for students. Blackboard’s two biggest strengths are consistency and security. You may not like that consistency — personally, I find it like working within an aging warehouse – but the familiarity of Blackboard can provide a sense of stability for students. They know where to find assignments and they know where to submit their work. Many of them also obsessively check their grades there. Even if you use other online tools, Blackboard can provide a familiar base in the freeform environment of online learning.

Follow a routine. A routine also creates structure for students. For instance, will your class follow a traditional week? Will the week start on Tuesday when you usually had class? Will assignments be due at what would have been class time, or later in the evening? There’s no right answer to any of those questions. The important thing is to follow a routine. Make assignments due on the same days and at the same time each week. Put readings, videos and other course material in the same place each week. Use the Blackboard calendar to list due dates or provide a list of due dates on the start page for your course.

Communicate often. Students are stuck at home just as you are, and they are without the visual and oral cues they rely on from their instructors. That makes it all the more important to communicate. Post announcements on Blackboard. Send email. Set up times when students can call you or reach you through Zoom or Skype. You don’t want to be annoying with constant messages, but you want to make sure students know they can reach you if they need you.

top of campanile and ku flag in fog
The Campanile and a flag along Memorial Drive.

I have found that a weekly message to students can also help create routine. That weekly message reminds students that a new week has begun and that they need to be paying attention to a new set of assignments. I start by providing an overview of the readings, videos and other material students must cover for the week. I also list any assignments due that week and remind students of important due dates coming in the weeks ahead. Then I provide a bit of the unexpected. I share interesting articles, books, podcasts, photos, videos or websites I have found. Sometimes those are related to class material. Other times, they are totally random. My only criterion is that the material is interesting or entertaining.

Ask for their thoughts. More than ever, it is important to seek feedback from students. What is working in the class? What isn’t? Can they find the readings? Do they understand the assignments? Do they have ideas on how to make the class go more smoothly? Everything you are doing in a class may seem clear and logical to you, but students may be lost. So ask them what might help. Create a place on Blackboard for students to submit questions. Create a poll with Qualtrics.

I’ve created a discussion assignment each week on Blackboard where I ask students to share their observations about the switch to online learning. Many of my students are graduate teaching assistants, and I want a place where they can share their experiences with teaching online for the first time but also with how their students are responding to the changes. I’ve never tried anything like this before, so I’m not sure what to expect.

Amy Leyerzapf of the Institute for Leadership Studies has created a “self-care” area on Blackboard for the students in her freshman seminar. This includes a “self-care discussion forum and a collection of carefree bits and pieces, many of them from posts floating around on social media,” she said via email. It also includes links to online cultural sites like streaming opera, museum tours and webcams from zoos and aquariums. There are links to material about mental health resources, at-home exercise and meditation. Importantly, there’s a recipe for peanut butter cookies.

“I’m hoping that it will evolve as students contribute ideas via the discussion forum and I run across more nuggets,” Leyerzapf said.

It seems like a magnificent approach to helping students cut through the haze.


Doug Ward is the associate director of the Center for Teaching Excellence and an associate professor of journalism. You can follow him on Twitter @kuediting.

By Doug Ward

The beginning of an academic year is a time of renewal. Our courses and our students start fresh, and we have an opportunity to try new approaches and new course material.

The beginning of an academic year is also a time for sharing advice, information, experiences, and insights. Here are some interesting tidbits I think are worth sharing.

Motivating students (part 1)

Aligning course goals with student goals is an important element of motivating students, David Gooblar, a lecturer in rhetoric at the University of Iowa, writes in The Chronicle of Higher Education.

Many students say they are motivated by grades – actually, many seem obsessed with grades – but that type of motivation doesn’t benefit them intellectually in the long term.

Graduate teaching assistants share their thoughts during an exercise at the opening session of the new GTA conference. About 350 GTAs participated in the conference earlier this month.

To help stimulate intrinsic motivation, Gooblar uses a low-stakes writing assignment in which students explain their goals for the course and how they hope the course will benefit them in the long term. Gooblar draws on those goals to adapt his class during the semester. Flexibility is important, he says, because it helps show students that he is willing to respond to their needs. That can be a powerful motivator.

I have also had success with having students write about their goals. I frame that in terms of learning goals, explaining to students that I have goals for the class but that I want them to pursue individual goals, too.

Most students struggle with writing individual learning goals because they have never had to think about learning as something they have control over. That thought makes them uncomfortable. They generally see school as a place where someone tells them what to do. I have found that waiting until the second or third week of class makes the process go more smoothly. By then, students have a good sense of what the class is about and they generally offer more thoughtful goals than they might in the first week.

Returning to those goals later in the class is important. I have students reflect on their learning goals at midterm, revising them if they wish, and again at the end of the class. That helps students assess what they have gained intellectually and what they still need to work on. It gives them a sense of accomplishment and helps them gain confidence in self-guided learning. It also gives me additional assessment information, as I ask students to explain which elements of the class helped them learn the most and which didn’t work as well.

Motivating students (part 2)

Shannon Portillo, associate professor of public affairs and administration, offers additional advice for motivating students.

Writing in Inside Higher Ed, Portillo, who is also the assistant vice chancellor for undergraduate programs at the Edwards Campus, has students help set guidelines for class engagement, using the exercise to help them feel invested in the class from the start.

At the end of the class, she asks students to evaluate their participation. They give her a suggested grade on their participation and provide evidence to back it up. She doesn’t always agree with their assessment, and ultimately determines the grade herself. Men tend to give themselves high marks, she says, while women tend to be more critical of themselves. The evaluation process helps students reflect on their contributions to the class and on their own learning.

Motivation (part 3). Faculty Focus offers additional tips on motivating students, including offering good feedback; helping students understand how learning works; providing engaging course materials and activities and explaining their relevance; and making greater use of cooperative and collaborative work.

Technology can help, but …

In a survey by Campus Technology, 73 percent of faculty members said that technology had made their jobs easier and 87 percent said it had improved their ability to teach. On the other hand, 19 percent said technology had made their job harder or much harder.

The survey did not say how technology had made things more difficult, but a comment on the article blamed it on a lack of training that ties pedagogy to the use of technology. That makes sense, but sometimes instructors fail to take advantage of the many available resources. KU has many resources for learning technology, including desk-side coaching and frequent workshops.

Student writing: No help needed?

Brianna Hyslop, associate director of the KU Writing Center, explains some of the center’s resources during the new GTA conference. Carmen Orth-Alfie (in red) represented KU Libraries.

In a recent survey by the Primary Research Group, only 8 percent of freshmen and sophomores said they thought they needed help with grammar and spelling. Yes, 8 percent.

Just as troubling, 46 percent of all students said they needed no additional writing instruction in their college classes.

Apparently, those 46 percent haven’t read any of the papers they have turned in or the email messages they have sent.

My intent isn’t to bash college students. Rather, it’s to remind instructor that as we help students, we sometimes need to remind them that they need our help and that resources like the KU Writing Center can provide crucial assistance.

The survey was reported by Inside Higher Ed.

Mental health and students

A growing percentage of students say they suffer from depression, anxiety and other mental health issues. That holds true for both undergraduates and graduate students.

At KU, for instance, Counseling and Psychological Services reported year-over-year increases in visits of 1 percent (November) to 73 percent (May) in the 2017-18 academic year.

One of the most important things faculty members can do is to pay attention to students and help them find the resources they need. Make sure that students know about Counseling and Psychological Services. I’ve made several calls to CAPS over the years, helping students schedule appointments with counselors. CAPS has other resources like drop-in hours with peer educators and group therapy sessions.

The Office of Student Affairs is another important resource. Its website provides an extensive list of advice and services for students and faculty members.

The Conversation noted recently that two of the biggest challenges to helping students with psychological issues are reluctance to talk about mental health and a reluctance to reach out for help. Instructors can help break down that stigma by being empathetic and accessible. They shouldn’t try to be psychological counselors. That’s not their role. They can listen to students, though, offer empathy and support, and help them take that first step toward getting help.

A final thought

A quote from Ryan Craig, managing director of University Ventures and author of A New U: Faster + Cheaper Alternatives to College, helps put issues of student mental health, attitude and motivation into context. In an interview with EdSurge, he said:

“We have developed this cult that you’re either going to go to college or if you don’t, maybe you’ll end up on Skid Row. I’m being a little facetious—but not that facetious. It literally has evolved to that point. A bachelor’s degree is the ticket to success and not having a bachelor’s degree is opposite.”


Doug Ward is the associate director of the Center for Teaching Excellence and an associate professor of journalism. You can follow him on Twitter @kuediting.

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