By Doug Ward

AUSTIN, Texas – How do students view effective teaching?

They offer a partial answer each semester when they fill out end-of-course teaching surveys. Thoughtful comments from students can help instructors adapt assignments and approaches to instruction in their classes. Unfortunately, those surveys emphasize a ratings scale rather than written feedback, squeezing out the nuance.

Speaker holds microphone as she gestures toward screen
Christina Ormsbee and Shane Robinson of Oklahoma State explain results of a qualitative survey of student views of teaching at their university.

To address that, staff members from the Institute for Teaching and Learning Excellence at Oklahoma State spoke with nearly 700 students about the effectiveness of their instructors and their classes. They compiled that qualitative data into suggestions for making teaching more effective. Christina Ormsbee, director of the center at OSU, and Shane Robinson, associate director, shared findings from those surveys last week at the Big 12 Teaching and Learning Conference in Austin.

Here are some of the things students said:

  • Engage us. The students’ favorite instructors vary their approach to class, use interesting and engaging instructional methods, and use relevant examples.
  • Communicate clearly. Students value clear assignments, transparent communication, and timely, useful feedback. They also want lecture notes posted online.
  • Be approachable. Students described their favorite instructors as personable, professional and caring. “Students really want faculty to care about them,” Ormsbee said. They also want instructors to care about student learning. They complained about instructors who were abrasive, sarcastic or demeaning.
  • Align class time with assessments. Students want instructors to respect their time by using class activities and lessons that connect to out-of-class readings and build toward assessments.
  • Be available. Students want instructors to hold office hours at times that are convenient for students and to help them when they ask. They also expect instructors to communicate through the campus learning management system and though email and other types of media.
  • Be organized. Students appreciate organizational tools like detailed class agendas and timelines. They like study sessions before exams, but they also want instructors to go over material they missed on exams.
  • Slow down. Students say instructors often go through course material too quickly.
  • Grade fairly. Students dislike instructors who focus grading too heavily on one aspect of a course, grade too harshly, or deduct points for missing class or for not participating.
  • Don’t give us too much work. (You aren’t surprised, are you?)

Much of this aligns with the research on effective teaching and learning (engagement, alignment, organization, pacing, transparency, clarity). Some of it also aligns with aspects of universal design for learning (see below). Other aspects have as much to do with common courtesy as with good pedagogy. (We all want to feel respected.) Still other parts reflect a consumer mentality that has seeped into many aspects of higher education.

Feedback from students is important, but it is also just one of many things that instructors need to focus on. A class of satisfied students means nothing if none of them is learning. And students know little about the years of accumulated evidence about effective teaching. So we should listen, yes, but we should base decisions about our classes on an array of evidence and thoughtful reflection.

Universal design takes center stage

All too often, instructors, administrators and staff members think about accessibility of course content only when a student requests an accommodation.

The problem with that approach, said Melissa Wong of the University of Illinois at Urbana-Champaign, is that a vast majority of students who need accommodations never seek them out. Sometimes they don’t know about a disability or have never been formally diagnosed. In other cases, students are embarrassed about having to share personal details or assume they can make it through a class without an accommodation.

Wong called the current system of acquiring an accommodation “legalistic.” Students must have health insurance. They must fill out multiple forms and have records transferred. They must maneuver through university bureaucracy and find the right offices, a skill that many students lack. Then they must submit forms in each class they take. In class, they may confront inaccessible course materials, hazy expectations, and daunting assignments.

Each of those barriers adds to students’ burden, ultimately making things harder for instructors and for other students. Instructors can help all their students – even those who don’t need accommodations – by following the principles of universal design for learning, though, Wong said. Wong was among several speakers at the Big 12 conference who emphasized the importance of universal design for learning.

Universal design started with architecture (think curb cuts and self-opening doors), but its importance in education has grown as the diversity of students has grown. In essence, it is a way of thinking about learning in terms of student choices: multiple forms of engagement, multiple means of representation, and multiple forms of action and expression.

Speaker, holding microphone, gestures as he stands in front of a screen with Star Wars characters
Tom Tobin used a Star Wars theme to explain universal design for learning.

Tom Tobin of the University of Wisconsin-Madison suggested thinking of universal design in terms of “plus one.” If you have a written assignment, consider giving students one other option for completing the same work. If you provide a video, make sure it has captions.

“We don’t have to perfect,” Tobin said. “We just have to be good.”

He also suggested reframing the conversation about accessibility to one about access. Good access helps all students learn more effectively and keeps them moving toward graduation.

“The idea of UDL is not to lower the rigor of the material,” Tobin said. “The idea is to lower the barrier of getting into the conversation in the first place.”

Wong offered some additional advice on how to apply universal design in classes:

  • Use a clear organizational structure in your syllabus. Use subheads so that students can find everything easily. And make sure the syllabus has a section on accommodations.
  • Create a list of assignments and due dates. This helps students plan and cuts down on anxiety. Wong said a one-page assignment calendar she creates was one of the most popular things she had done for her classes.
  • Present information in a variety of ways (text, video, audio, multimedia), and provide examples of successful work. Offering choices in assignments can help students feel more in control and allow them to demonstrate learning in ways they are most comfortable with. For instance, you might give students a range of assignment topics to choose from and give them options like video or audio for presenting their work, in addition to writing.
  • Make sure video is close-captioned. If you have audio, make sure students have access to a transcript.
  • Use a microphone routinely, especially in large classrooms.
  • Scaffold assignments so that students can work toward a goal in smaller pieces.
  • Be flexible with deadlines. If you give one student an extension, make sure all students have the same option. If a student is chronically late with assignments or frequently seeks to make up work, try to understand the underlying problems and refer that student to offices on campus that can help.

The best approach is to take accessibility into account from the beginning rather than trying to retrofit things later, Wong said. That not only cuts down on the need for accommodations but creates a smoother route for all students.

Other nuggets from the conference:

Supplemental instruction success. A three-year study at the University of Texas-Austin found that student participation in supplemental instruction sessions improved grades in gateway courses in electrical engineering. Supplemental instruction involves regular student-led study sessions overseen by trained student facilitators. About 40% of students in UT’s Introduction to Electrical Engineering courses participated in supplemental instruction. I’ll be writing more about KU’s supplemental instruction program in the next few weeks.

Practical thinking. Shelley Howell of the University of Texas-San Antonio emphasized the importance of relevance in helping students move toward deeper learning. She drew on a model from Ken Bain’s book What the Best College Students Do, categorizing students into surface learners (who do just enough to get by), strategic learners (who focus on details and stress about grades) and deep learners (who are curious and ask questions, accept failure as a part of the learning process, and apply learning across disciplines). All students need to understand the purpose of individual assignments, and instructors need to make course content relevant, give students choices, and ask questions that take students on a “messy” path to understanding, Howell said.

Red alert. Educators have grown too complacent about student failure, Howell said, and would benefit from a Star Trek approach to student success. Every episode of Star Trek is essentially the same, she said: Something goes wrong. The problem must be fixed right away or the ship will crash. The problem is impossible to fix. The crew finds a way to fix it anyway. What if those of us in higher education had the same attitude? Howell asked, adding: If you knew that every student had to succeed, how would you teach differently?

A final thought. Emily Drabinski, a critical pedagogy librarian at the Graduate Center at City University of New York, offered this bit of wisdom: “For knowledge to be made, it has to be organized.”


Doug Ward is the associate director of the Center for Teaching Excellence and an associate professor of journalism. You can follow him on Twitter @kuediting.

By Doug Ward

American higher education has taken a beating over the last 40-plus years.

Many of those blows came from the outside. Many others were self-inflicted. I won’t rehash those here, other than to say that higher education has done a poor job of fighting back. Much of the time, it has seen itself as above the fray. Its arrogance not only blinded it to its own shortcomings but let critics paint an unflattering portrait that has lingered in the minds of millions of Americans.

A board at the AAC&U meeting asked participants to share their thoughts about higher education. The theme of the meeting was “Can Higher Education Recapture the Elusive American Dream?”

Thankfully, colleges and universities have awakened from their slumber and started to realize that they must live within the broader society, not separate from it, and that they must make a case that higher education plays a vital role in democracy and the American dream. Yes, that sounds lofty. But it is crucial if we hope to maintain our colleges and universities as places of knowledge, aspiration, and above all, hope.

That sentiment was clearly evident last week in Washington, D.C., at the annual meeting of the Association of American Colleges and Universities. Speakers were alternately determined, defiant, pragmatic, searching, and hopeful. Like so many others, I came away energized by conversations with colleagues who are determined to reinvigorate higher education, and by sessions that focused on the core elements of AAC&U’s new strategic plan:

  • Championing sustainable models for high-quality undergraduate education
  • Advancing equity
  • Articulating the value of liberal education
  • Pushing for innovative approaches to change higher education

Speakers at the conference’s opening plenary were blunt about the problems that higher education faces. The United States used to be the world leader in degree holders, Lynn Pasquerella, president of AAC&U, told participants. It now ranks 15th. Public higher education was once a truly public venture financed mostly by taxpayer dollars. Now it is public in name only as colleges and universities rely increasingly on private fundraising, tuition dollars, and grants to pay the bills. That, in turn, pushes institutions to obsess about rankings, which pushes them to seek students with higher test scores, which pushes them to build luxury facilities, which forces universities to seek private financing and push up tuition costs, which puts college further out of reach for more and more families.

That chain of events has led to both a financial and moral crisis in higher education, said Linda Martin Alcoff, a professor at City University of New York. Privatization has turned students and faculty into “human capital,” she said. Rankings have “infected” every faculty search as departments seek out stars who can improve rankings, Alcoff said. Faculty achieve star status by attracting private grant money, which has deteriorated the civic nature of higher education, she said.

“We’ve become beggars at the table,” Alcoff said. “Every time there’s a search, our chairs are beggars at the table with deans and provosts for positions that are ultimately decided by corporate boards of trustees and ranking mechanisms. … We’re all quite aware of the problem, but we have been lulled into quietude.”

New pressures on a college degree

Tamara Draut, a vice president at the public policy organization Demos, said that we in higher education must work to “unleash that era of possibility” that allowed so many people to get through college without enormous debt. Debt has poisoned higher education by creating an obsession with rankings and a need to recruit increasing numbers of out-of-state and international students, who pay higher tuition.

“There’s a lot of perversion that has happened in the academy because it has become connected to debt,” Draut said. “It has put pressure on a college degree to do something it was never supposed to do, which is show some ROI for the degree you get.”

She gave the example of a young woman who called in to an NPR show that Draut participated in. The young woman, who had an art degree and was working at a community center teaching art to children, was having a difficult time paying off her college debt. The next caller ranted about the young woman for “daring to get an art degree” rather than an engineering or technical degree.

Debt, Draut said, is “putting all kinds of burdens on institutions and on degrees that they were never meant to carry. And it’s making us devalue the learning and the doing that are the high marks of civilization: art, music, philosophy, education, doing good for others. That is what we should be lifting up. But the reality is, if you get an art degree and can’t pay back your student loans, we are saying to people that you did something bad and you should have studied something different.”

AAC&U members clearly took an inclusive view of higher education, as they should. College was once only the purview of the elite, and the rising cost of attending is clearly pushing it that way again.

“What happens is a lot of working class and poor people hear us saying you need to go to college,” Draut said. “The reason you are struggling is because you didn’t go to college. You made bad choices.”

That either/or narrative only sours people on higher education, she said. College is important, she said, but it is not a solution to poverty, prejudice or the growing gap between the ultrawealthy and everyone else.

“Higher ed is great, but it’s not all we have to do to fix society’s economic and racial inequality,” Draut said.

The importance of access

Panelists throughout the conference issued a call for educators to push for policies that provide broader access to higher education but also help re-establish a broad middle class.

“Teaching the poor should not be a niche market in higher education, but that’s what it has become,” Alcoff said.

She added: “The goal should be social justice for all so that those who engage in any kind of labor can have financial security.”

Wes Moore of the Robin Hood Foundation urged educators and alumni to tell their stories about the importance of higher education. Statistics can be helpful, he said, but they can also be manipulated.

“Make sure people understand the human implications of what we do,” Moore said. “It’s important to remind people not just what we are talking about but who we are talking about.”

Alcoff offered a similar point, saying that we must espouse the importance of higher education without alienating those who choose not to – or can’t – get a degree. By linking a college education to social mobility, we leave out a large portion of the American population.

“The goal of social mobility is the wrong goal in the United States today,” she said. “The goal should be social justice for all so that those who engage in manual labor – or any kind of labor – can have lives of dignity, can own a home, can send their kids to a good state university, and can have financial security.”

We must also make room for less-than-perfect students who aspire to the intellectual challenges of college, Alcoff said. With what she described as a “checkered past,” she never would have made it through college in today’s environment, she said. She was on her own financially at age 16, earned a GED, dropped out of college, found her way back, and eventually graduated. College is no longer forgiving for such students, she said, especially with costs that weigh on students for years.

Naomi Barry-Pérez, director of the civil rights center for the Justice Department, tied decreased funding of higher education and many social programs to a backlash against the civil rights and women’s movements in the 1950s, ’60s and ’70s. Government programs aimed at making society fairer were demonized once women and people of color gained more power, she said. We are the richest nation on earth, she said, but we life in a perpetual state of austerity.

“We have to be champions of reinvesting in ourselves,” she said.

Conflicting ideals

As passionate as the speakers were, they offered few solutions to entrenched problems that have been exacerbated by polarized politics. In most cases, there are no clear answers.

In the closing plenary, the author William Deresiewicz told conference-goers that higher education had been in crisis “since the beginning, perhaps since 1636.” The problems have changed, though, with the biggest today being the decline in education funding.

He said, though, that academics needed to delve more deeply into their own beliefs and actions. We talk about freedom, equality and justice, he said, but rarely think about the conflicts inherent in them. Equality often demands the diminishment of freedom, he said. We want to encourage creative expression, but at the same time, we have a need for all people to feel safe. That, in turn, often requires restrictions. Dealing with those conflicts is difficult and troubling, he said. Nobody wants to think about their own beliefs, values, and assumptions. At colleges and universities, that inaction silences voices and distances academia from the rest of society, he said.

“We live at a time when progressive opinion, which dominates most campuses, has hardened into something approaching religious dogma,” Deresiewicz said. “There’s a right way to think, and a right way to talk, and a right set of things to think and talk about. Secularism is taken for granted. Environmentalism is a sacred cause. Issues of identity occupy the center of discourse.”

There really is nothing to debate, he said, saying that he shared those beliefs, but “the fact that it’s inconceivable to think otherwise is precisely the problem.”

“The assumption on the left is that we are already in full possession of the moral truth,” Deresiewicz said. “We already know what’s good, what’s bad, what’s right, what’s wrong. There really is nothing to discuss, except how to put a belief into practice. Dogma makes for ideological consensus, and consensus is enforced through social means.”

He told of a recent experience in teaching a writing class for college juniors and seniors. All of the students were ill-prepared to read deeply, analyze others’ work, or to make strong arguments. These were smart students, he said, but they had learned only a technocratic form, one in which difficult question could be worked out in predictable ways. They also thought of writing as “something that just happened,” rather than as a process that requires persistent revision and questioning.

He pointed to several things he said were at the heart of the problem: social media and its fast-paced, anything goes mentality; grade inflation; adjunct instructors who can’t afford to spend time with student papers; and professors who lack incentives to take the time. If we spend all our time focusing on skills that can be scaffolded and measured, he said, we miss opportunities to delve into bigger questions like values, purpose and meaning that can transform students during their time in college. All too often, the humanities converts open-ended questions into things that can be assessed and tested, he said. As a result, students think fundamental questions about life and meaning have been settled. They learn to spout opinions, but recoil at the idea of public argument. They talk about things like patriarchy, intersectionality, trigger warnings, and microaggressions, but they are lost when they have to think outside those categories or are asked to examine what they mean or how others might feel differently.

“Big questions are big questions because no one has the answers,” Deresiewicz said.

What he failed to mention is that the dogma that afflicts the left also afflicts the right, making meaningful conversation and compromise even more difficult. Like other speakers at AAC&U, though, he was spot-on in calling for higher education to take a deep look inside itself. That’s the only way we will find a way forward.


Doug Ward is the associate director of the Center for Teaching Excellence and an associate professor of journalism. You can follow him on Twitter @kuediting.

Participants in the Best Practices Institute work at the Spahr Engineering Classroom.
Participants in the Best Practices Institute work on a backward design exercise at the Spahr Engineering Classroom.

By Doug Ward

I’m always surprised at the common themes that emerge when faculty members talk about teaching.

Goals and challenges transcend disciplinary boundaries, allowing for robust discussions about learning; class design and preparation; assessment; the struggles of students, and other areas of teaching.

In discussions Tuesday at CTE’s Best Practices Institute, faculty members from a dozen disciplines shared aspirations and strategies for improving their classes. Among the speakers was Meagan Patterson, associate professor of psychology, who explained the key elements of backward design and then asked participants to write down goals they hoped to achieve in their classes.

My table included instructors from pharmacy, philosophy, journalism, and health, sports and exercise science. The overlap among the group was remarkable. As I wrote the goals on a whiteboard, nearly everyone in the group nodded in agreement. They, too, had essentially the same goals. Here’s a distilled list:

  • Learn basic course concepts (as in science or philosophy)
  • Learn basic definitions and moral principles and apply those to specific situations
  • Demonstrate a big picture view of a subject
  • Apply knowledge to real world problems
  • Demonstrate good persuasive writing and an ability to refute opposing positions
  • Make connections to other disciplines and ideas
  • Demonstrate an ability to synthesize and explain discrete specialty topics learned in a course.

Identification of goals is only the first step of creating or remaking a class. The bigger challenge comes when a faculty members starts to envision ways for students to learn material and to demonstrate their learning.

That’s part of what makes teaching so enjoyable, though, no matter the discipline.


Doug Ward is an associate professor of journalism and a fellow at the Center for Teaching Excellence. You can follow him on Twitter @kuediting.

 

 

By Doug Ward

A session from an education conference I listened in on last week reminded me of the parallels between teaching and editing.

That might seem strange, but bear with me.

I used to commute on Amtrak between Philadelphia and New York City, where I worked at The New York Times. One afternoon, I sat next to a chatty woman who wanted to know all about my job as an editor. As the train sped through central New Jersey, I explained how editors scrutinize the work of others, raising questions, fixing errors, working out the kinks in articles, pushing reporters to provide better context and better phrasing, writing headlines, and completing innumerable other tasks that lead to the publication of a newspaper.

Clker.com
Clker.com

As the train pulled into Penn Station, she thanked me and said, “I’ll watch for your byline.” I didn’t have the heart to tell her that she wouldn’t find one. Editors work behind the scenes. They don’t get bylines.

That’s what I started to think about during the remote session from the International Society for the Scholarship of Teaching and Learning. Those of us who teach know the myriad components that go into our jobs. Most people don’t realize that, though. They equate teaching with standing in front of a room just as they equate journalism with writing articles that get bylines.

Of course, ISSOTL, as the organization is known, has worked for the last decade to not only open up the teaching process, but to promote the importance of a scholarly approach to reflective teaching in higher education. Dan Bernstein, the director of CTE, has been at the forefront of using teaching portfolios to do that.

As participants at the conference made clear, though, we still have a long way to go. At research universities, especially, scholarly reflection on teaching has yet to achieve a meaningful place in the promotion and tenure process. Some professors see teaching as a necessary evil they must endure so they can concentrate on their research. Many faculty members who do value teaching find it difficult to open their work to scrutiny. Without a doubt, teaching is a far more personal activity than research, and the setbacks and failures feel far more personal.

Christina Hendricks, a senior instructor in philosophy at the University of British Columbia, raised that point in her session at ISSOTL. “Sometimes people don’t want to open up their teaching to discussion or peer evaluation,” she said. “It’s as if it’s OK to open up your research to peer review but not your teaching.”

She had been keeping a journal to reflect on teaching and learning, she said, and at one point thought, ” ‘Why not do it in a way that other people can see?’ ” The result was a blog called You’re the Teacher, in which she reflects on her teaching of undergraduates, and writes about issues related to the scholarship of teaching and learning, among other things.

We’re hoping to do similar things with Bloom’s Sixth. We see enormous value in discussing our successes and failures in the classroom, sharing ideas about teaching and learning, raising the profile of high-quality teaching in higher education, and approaching teaching in the same reflective, meaningful way we do scholarship.

Another ISSOTL speaker, whose name was lost in the remote connection last week, offered a useful challenge, saying, “We don’t talk enough about the exciting things we do. We need to turn the narrative of teaching into a narrative of growth.”

Without a doubt, we need to do a better job of explaining what we do and of encouraging colleagues to join us in a journey of scholarly reflection and a deeper understanding of what helps our students learn.

As I discovered in trying to explain editing, though, true understanding will require far more than a single conversation.

Doug Ward is an associate professor of journalism and a fellow at the Center for Teaching Excellence. You can follow him on Twitter @kuediting.

CTE’s Twitter feed